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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Steve Fox

April 4, 2024

5  out of  5 rating by Steve Fox
"I have been with Eric Lu State Farm for 19 years, and have always had the best and most courteous service. They have always been very prompt and precise with my every need!!!"
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Michael Grindell

March 20, 2024

5  out of  5 rating by Michael Grindell
"Eric and Alex are awesome - great service, great response!"
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Sandy Stewart

March 15, 2024

5  out of  5 rating by Sandy Stewart
"Worked with Vickie Criswell on my nephew’s insurance. She was knowledgeable and patient with all my questions, made suggestions to get the best rate for him, professional and friendly. The experience was so good I decided to move my accounts over to Eric Lu’s office to continue working with Vickie. These folks know the insurance business so you’re definitely in good hands! They’re going to be stuck with me as a client for years to come! Give Vickie or Eric a call. You won’t be sorry!"
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Meeks Nelson

March 13, 2024

5  out of  5 rating by Meeks Nelson
"Ms. Vickie is awesome!"
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Merry Smith

March 8, 2024

5  out of  5 rating by Merry Smith
"My experience with this location of State Farm Insurance is so awesome! Eric Lu explains in detail the type of policy I have. The benefits and long term benefits in such clarity. I suggest if anyone needs insurance coverage go to this location on Lawrenceville Hwy. I'm impressed as well with the staff and their knowledge thorough the years on how importance of family value through life insurance."
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Habakuk Serna

March 3, 2024

4  out of  5 rating by Habakuk Serna
"Buena atencion en llamadas y bien explicado"
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David Pope

August 15, 2023

5  out of  5 rating by David Pope
"Mackalia did an amazing job of helping me get quoted and insured on my vehicle + was extremely knowledgeable on premiums/deductibles and breaking down each plans costs and coverages. Would recommend 100%."
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Derek Crawford

July 14, 2023

5  out of  5 rating by Derek Crawford
"Eric Lu has been my agent for bundled homes and auto for 20 or more years now. Once he added his Associate, Mackalia, he became like family...she is soooooo good to work with!. Always sends a reminder when policy is due then reminds us of the reminder!!! Honest and trustworthy are the words that come to mind...simply the way it SHOULD be done."
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kiesha stewart

June 17, 2023

5  out of  5 rating by kiesha stewart
"Vicky is patience and kind. She I also professional and helpful."
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Linwood Johnson

June 6, 2023

5  out of  5 rating by Linwood Johnson
"Eric was very helpful today and knowledgeable of my questions I will give him 5stars and recomend him to my friends"
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Sam Lamitina

May 9, 2023

5  out of  5 rating by Sam Lamitina
"Experienced agent that will help you put together the best components of an insurance policy. I am very happy with my agent; however, I do not care for the rate increases that the insurance companies are passing along to customers."
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Marilyn Nieves

March 16, 2023

5  out of  5 rating by Marilyn Nieves
"I'm with Eri Lu State Farm since 2015. When I request services always are present. Alex and Mackalia always solve my requests in a prompt manner and effective way."
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Simon Chang

January 5, 2023

5  out of  5 rating by Simon Chang
"The staff are great and typically respond quickly to your concerns either through call or email. Vickie is always great and have known her for nearly a decade! Thanks to Eric for helping us through the years and looking forward to many more!"
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alfred pineda

November 10, 2022

5  out of  5 rating by alfred pineda
"Good Service and nice people"
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kristian Michelle torres viggiano

March 22, 2022

5  out of  5 rating by kristian Michelle torres viggiano
"Son un gran equipo de trabajo en esta oficina. Realmente me gusta mucho el trabajo que realizan y el trato hacía los clientes, Alex siempre ha ayudado a nuestra familia, aclarando dudas y ofreciéndonos lo que más nos conviene. Los recomiendo 100%"
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Cassandra L (cassie81)

March 3, 2022

5  out of  5 rating by Cassandra L (cassie81)
"Had the pleasure to speak with Alex about various insurance plans. She was highly informed and spoke candidly about what would be the best options for me. Originally got car insurance with her, but unfortunately the car was totalled due to the negligence of another driver. I honestly had no idea how this whole process worked and was worried what it would mean for me, possibly not having a car and what the wait time would be until everything was processed, but Alex made it a seamless process! Many thanks, highly recommend!!"
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estefania landaverde

February 26, 2022

2  out of  5 rating by estefania landaverde
"I never have to get in contact with our insurance office but I have recently for personal matters. Everyone at office is very lovely for the exception of the lady that answers the phone, Vicky. I understand that she is only a life insurance agent however, every time I have to call the office and she answers the phone unpleasant it has gotten to point where every time she answers the phone I must ask for someone else. The other girls in the office are a lot more helpful or they at least usually are. until recently Mackalia was supposed to help me reactiviating insurance on a vehicle on my policy I called her on a Thursday morning, I explained to her what was going on and she assured me that the insurance would be reactivated the next business day being Friday. I called Friday morning to ensure it was processed and Mackalia told me it wasn't in the system and I asked her why and she later changed up what she originally said to me on the phone and said it will now take 3-5 business days. Thank god I gave her a call because I would have been driving the car uninsured which is a big no no. I'm not sure if she just forgot and tried to cover herself or maybe didn't even feel like it in the system because when I asked she said " I haven't put in yet " lead. and I have done this before but it has never taken this long and stated its a new protocol but who knows."
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Eric Truong

February 15, 2022

5  out of  5 rating by Eric Truong
"Eric Lu and his team have been for our businesses and personal matters for over 10 years now. They are always available and suggesting to us the best options for insurance and security. Statefarm is already a great insurance company. The products they offer is similar to their competitors but they are "co-op" business that incentives each insurer working together. Eric Lu is passionate about what he does and cares for his customers. If you are searching for someone that is reachable and keeping an eye for your benefit, please consider Eric Lu's office for Statefarm."
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Laura Hernandez

February 15, 2022

5  out of  5 rating by Laura Hernandez
"I really like my experience here. Alejandra has been very very helpful in all of my insurance needs. Definitely will recommend to friends and family. Thanks Alex!!!"
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Josh Autry

December 8, 2021

5  out of  5 rating by Josh Autry
"I've been with state farm for several years now, and still being impressed. Very polite, and professional every time. The personal comes from Ms. Vicki. Thanks for everything"
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Hung Giang

November 24, 2021

5  out of  5 rating by Hung Giang
"Really good service wit Eric and Mackalia"
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Jamie pittmon

November 1, 2021

5  out of  5 rating by Jamie pittmon
"I have been working with Vicki for years. She is so professional and is an amazing person!"
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elvira l

October 28, 2021

2  out of  5 rating by elvira l
"I almost never have to call my insurance office but when i do the agent at this location, Vicky, does not seem to want to assist me for some reason. She once transferred my call to her colleague because she messed up and never submitted a change that i requested on my policy, after assuring me that she did. I ended up finding out about it only because i still got billed for it. All my calls with her have been unpleasant and i have even been hung up on in the middle of asking a question. Thankfully her colleague, Mackalia has taken over on more than one occasion and answered all of my questions and concerns."
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T-Shirt Millionaires

July 30, 2021

5  out of  5 rating by T-Shirt Millionaires
"Eric and Vickie are amazing! I called into the State Farm office to schedule a meeting to discuss financial planning. They both sat with me for over an hour to give me information on how I can protect my family. They took the time to explain different types of insurance coverage and what would fit my goals. I learned so much and received clarity. More than anything, I just appreciate how personable they were. I felt like I was with individuals who care about their clients. Eric even fixed me lunch before I left their office! I’m grateful and appreciate them for their expertise and kindness!"
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Lawrence Hamilton

June 29, 2021

5  out of  5 rating by Lawrence Hamilton
"Very very good"